Privacy Policy

The use of your digital property will be subject to the specific terms of use only. 
   • This Privacy Policy applies to ZOZO HUB and its retail stores, and even under the ZOZO HUB name, and digital properties owned or operated by ZOZO HUB Traders. 
   • Some products and services that ZOZO HUB offers may have supplemental details about information collection, use, and sharing relating to those products and services. 

What we collect: 
Information you give us. We collect and store information you provide through our digital properties and in our stores. 
The information we collect from you includes things such as:
    • Name 
    • Postal address 
    • Email address
    • Phone number 
    • Bank Details 
In certain situations, we may also collect things like:
• Driver's license number (for example, if you return a product) 
• Citizenship/Passport Number (for example, if you apply for credit) 
• Location information (such as when you ask us to tell you about nearby stores or use our digital properties) 
• Demographic and lifestyle information (if you sign up for a registry) 
• Survey responses  
Information you give us about others. You may give us information about other people, such as the name and address of a product recipient, or the name and contact information of someone who will pick up items for you at a store. We will only use this information for the specific reason you provide it.

 Information from other sources. We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you. Information collected automatically online.
We may collect information about your interactions with us including, for example:
• The type of device or browser you’re using 
• Your IP address
 • Your browsing behavior while on our website • The URLs of the websites you visited before visiting our site (these are called “referring URLs”) • IMEI/UDID (a numeric identifier for your mobile device) • MAC address (another kind of numeric identifier for your mobile device) 

ZOZO HUB and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to “do not track” requests from browsers. Store cameras. Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business. Reviews and other content you provide. Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide. 

How we use the information we collect: 
• Identifying you on our digital properties in order to customize your experience 
• Fulfilling orders and requests for products, services, or information 
• Processing refunds, returns, and exchanges 
• Tracking and confirming online orders 
• Delivering and installing products 
• Marketing and advertising products and services 
• Conducting research and analysis 
• Preventing and identifying fraud and other illegal activity
 • Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services
 • Complying with and enforcing applicable legal requirements and contractual obligations.

How we share your information. ZOZO HUB does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future ZOZO HUB companies, including affiliates and subsidiaries. We may share your information with third parties to perform services on our behalf such as: 
• Fulfilling orders and delivering packages 
• Scheduling and performing product installations 
• Providing customer care and technical support, including servicing products 
• Sending ZOZO HUB marketing communications and providing advertising services 
• Personalizing the customer experience on our digital properties 
• Fulfilling subscription services 
• Conducting research and analysis 
• Detecting fraud and other illegal activity
 

 


Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Best Buy, our customers, or others. We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event. How we protect your information. We use a variety of security measures designed, under a risk-based approach, to ensure the confidentiality of your information. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information transmitted to us. You also can do your part to help protect the information you provide to us. Create a strong password. Use that password only on our digital properties. And do not share your password with anyone.
 

Your choices.

You may at any time: 
• Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications 
• Update and correct your personal information 
• Deactivate your account 
• Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why.

To do any of these, let us know by one of these methods:
     • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us 
     • Provide your request and current contact information through one of the contact methods listed under “contact us” below 

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet. 

Protecting children's privacy. We do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact. 


Links to other websites. Our websites may link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting. 

Privacy Policy updates. We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes. 


How to Contact Us:

Phone: 01-4224075

Email: [email protected]

Address: Newroad Kathmandu Nepal, 44600

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