Orders and Returns

Orders

Have questions about placing an order, your recent order, or would like to change something? Here are the frequent questions we encounter:

How can Order?

You can order the products from our website. 
• First, you need to ‘Add to Cart’ the products you want to purchase. 
• Then you may proceed by clicking ‘Check Out’ under ‘Cart’ button towards top right. 
• Then you will have to ‘Sign Up’. A new user might be required to ‘Sign Up’ by filling up some information regarding buyer and shipping.

Directly, you may call our hotline number 014224075 to place your order.

How will I know if an item I’ve ordered has been delayed?

If for some reason an item you've ordered is taking longer than expected to arrive, we'll let you know by a phone call or email and give you the new estimated arrival date. You can also check your order status at any time to see the estimated arrival date and any available options.

My delayed item is now on sale for less than at the time I purchased it. What happens?

You’ll benefit from our best price award guarantee. If the price of the item drops at the time of shipment, you’ll automatically be charged the lower price.

Returns

Not satisfied with a recent purchase? Here are the frequently questions we encounter:

What is the return and refund Policy of ZOZO HUB?

It is clear policy of ZOZO HUB that returns are the provision by the sellers under different category. The return policy is the subject to change with the products under different category. The products under warranty claim period clearly do not fall under this category. The applicable return policies are displayed on product page.

What are the valid reasons to return the product?

Following are identified as genuine reason to return or refund a product: 
1. The delivered product is physically damaged or broke. 
2. The delivered product is different from the ordered product.  

What is the typical return & the change period?

In case of physical damage or delivery of wrong product, the product return request must be initiated within 2 days. 

If the product qualifies for return & refund or for return & change, ZOZO HUB will quality check the product and qualified purchase will be processed for refund, change or notifying the customer on any issue encountered. 

Note: For outside valley returns, customer needs to drop the product at the Aramex pickup location.

What are the inspections done by ZOZO HUB during the product return?

For returns, the address can only be changed if the pickup service is available at the new address. During pick-up, your product will be checked for the following conditions:

• The product number, serial number, IMEI. 
• The side accessories like covers, lid, sponge, remote control, earphone, charger, starter kits, and instruction manuals. 
• Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. The product should be unused, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals 
• No any physical damage/ no any physical deformation of the product/ there should not be scratches/ no any wires disconnections/ the electronic product should be functioning. 
• Product's original packing box should be undamaged; un-torn and the labeling should remain as it was during the delivery. 
• Product should be returned with VAT/ PAN bill provided by the vendor.  

zozohub.com reserves the right to reject replace & refund request. The refund will be processed once the product is picked and quality checked by zozohub.com

Refund Policy

The refund or replace will be processed after the product is picked and quality checked by the QC Team. As the policy of company zozohub.com prioritize to replace the product as per initial order. The refund time depends on the payment method which is mentioned below.

For Cash on Delivery (CoD) payment, refund takes 5-7 days via bank deposit. 

For Bank Transfer/Esewa payment, refund takes 2-4 days via credit back to respective account.

Shipping charge refund 

• The shipping charge will not be refunded if the refund is initiated due to “no longer needed” & “change of mind”. 

• The shipping charge will be refunded if the refund is initiated due to wrong/ defective/ damaged/ quality issue. 

• There won’t be shipping refund neither will there be additional shipping cost for replace of product. 

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