Orders and Returns

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Orders

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Do you have any questions regarding placing an order on our website? Here are some of the most frequently asked questions we encounter:

How do I place an order?

You can order your desired products from our website by following the simple steps as follows: 

• First, click the "Add to Cart" button on the product(s) you want to purchase. 

• Before proceeding to check out, you can view your cart's details by clicking the "Cart" button.

• Then, you may proceed by clicking "Check Out" under the "Cart" button on the top right corner of the screen. 

• After this, you will be asked to log in to your Zozo Hub account or sign up for one. This step is crucial for us to accurately assist in your transaction, including order, delivery, and payments.

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Or, if you don't want to sign up on our platform, you may also call our hotline number 01-4224075 to place your order.

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How will I know if an item I’ve ordered has been delayed?

If for some reason an item you've ordered is taking longer than expected to arrive, we'll let you know by a phone call or email and give you the new estimated arrival date. You can also check your order status at any time to see the estimated arrival date and other available options.

My delayed item is now on sale for less than the price I made the purchase order on. What happens now?

You’ll benefit from our best price policy guarantee. If the price of the item drops at the time of shipment, you’ll automatically be charged the lower price instead.

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Return Policy

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Not satisfied with your purchase? Here are the frequently asked questions regarding Zozo Hub's return/refund policy:

What are the return and refund policies of Zozo Hub?

Our return policy is subject to change with the products under different categories. The products under the warranty claim period clearly do not fall under this category. The applicable return policies are displayed on the product page.

What are the valid reasons to return a product?

Following are identified as the genuine reason(s) to return or refund a product: 

• The delivered product is physically damaged or broken.

• The delivered product is different from the ordered product

What is the typical return & change period?

In case of physical damage or delivery of a wrong product, the product return request must be initiated within 2 days of delivery. 

If the product qualifies for return and refund or for return and change, Zozo Hub will first quality check the returned product. Then, if it qualifies for return/refund, it will be processed for refund, change while notifying the customer of any issue(s) encountered. 

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Note: For outside valley returns, the customer needs to drop the product at the designated Aramex pickup location.

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What are the inspections done by Zozo Hub during the product return phase?

The address can only be changed for returns if the pickup service is available at the new address. During pick-up, your product will be checked for the following conditions:

• The product number, serial number, IMEI

• The additional accessories like covers, lid, sponge, starter kits, instruction manuals, package box, and every other content should be in perfect condition.

• Before returning a mobile/laptop/tablet, the device should be formatted and any screen lock method (pin, pattern, or fingerprint) must be disabled.

• The product should be unused, unsoiled (without any stains). Plus, the quality check seals, return tags, or warranty seals shouldn't be damaged or peeled off.

• No physical damage/deformation of the product. There should not be any scratches on the product itself, no wire disconnections and the product should be functioning at a 100% capacity.

• Product's original packaging box should be undamaged, un-torn, and the labeling should remain as it was during the delivery.

• Product should be returned with the original VAT/PAN bill issued by the vendor.

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zozohub.com reserves the right to reject the replacement or refund request. The refund will be processed once the product is picked and quality checked by zozohub.com.

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Refund Policy

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The return or refund will be processed after the product is picked and quality checked by the QC Team.

As per the company policy, our priority is to replace the product as per initial order. The refund time depends on the payment method which is mentioned below.

• For Cash on Delivery (CoD) payment, the refund takes 5-7 days via bank deposit.

• For bank transfer/eSewa payment, the refund takes 2-4 days via a credit back to the respective account.

Shipping charge refund 

• The shipping charge will not be refunded if the refund is initiated due to “no longer needed” & “change of mind” reasons. 

• The shipping charge will be refunded if the refund is initiated due to a wrong/ defective/ damaged delivery or one with a quality issue. 

• There won't be a shipping refund, neither will there be additional shipping in case of product replacement.

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